Information We Collect

We may collect information needed to provide our website, process orders, deliver eSIM products, and provide customer support.

• Name and email address provided during checkout.
• Order and transaction information.
• Billing and payment-related information handled through payment providers.
• Device or technical information when required for website operation or support.

How We Use Information

Information may be used to operate and improve our services and complete transactions.

• Process and manage eSIM orders.
• Deliver eSIM QR activation information and installation instructions.
• Provide order-related support.
• Maintain website security and prevent misuse.
• Improve website functionality and customer experience.

Payment Information

Payments are processed through the payment methods available at checkout. Payment providers may process payment and transaction data according to their own privacy policies and security requirements.

eSIM & Order Information

To deliver a purchased eSIM, we may use the email address and order information submitted during checkout.

Customers are responsible for providing accurate information and keeping delivered eSIM details, QR codes, and activation information secure.

Cookies & Website Technologies

HesaTravel may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the customer experience.

Some cookies may be provided by third-party services used for website, analytics, security, or payment functionality.

Data Sharing

We may share relevant information with service providers when reasonably necessary to operate the website and fulfill an order.

• Payment and transaction service providers.
• eSIM or network service partners where required to provide the purchased service.
• Website, hosting, security, and technical service providers.
• Authorities where disclosure is required by applicable law.

Information is not shared for unrelated purposes without an applicable legal basis or appropriate permission.

Data Security & Retention

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, loss, or misuse.

Information may be retained for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, comply with legal obligations, and protect legitimate business interests.

Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correction, deletion, restriction, or other applicable privacy requests.

Requests may be subject to identity verification and legal or operational requirements.