Acceptable Use Policy
HesaTravel provides digital eSIM connectivity for international travel. This policy explains how our eSIM services should be used responsibly, lawfully, securely, and in accordance with applicable regulations.
Lawful Use
HesaTravel eSIMs must be used only for lawful purposes and in compliance with the laws and regulations applicable in the country where the service is used.
Prohibited Activities
Users must not use HesaTravel services to:
- Facilitate fraud, scams, or unauthorized transactions.
- Access, distribute, or promote illegal content.
- Distribute malware, viruses, or harmful software.
- Attempt unauthorized access to networks, systems, or accounts.
- Infringe intellectual property, privacy, or other legal rights.
Network & System Security
Customers must not interfere with, disrupt, overload, scan, probe, or attempt to compromise networks, devices, systems, or services through a HesaTravel eSIM.
Fair & Responsible Usage
eSIM plans are intended for normal personal connectivity, travel, communication, browsing, and other legitimate online activities. Customers should use their data allowance responsibly and avoid activity that may negatively affect network availability or security.
Accurate Customer Information
Customers are responsible for providing accurate information when purchasing or using our services. HesaTravel does not permit the use of false identities, unauthorized payment details, or misleading information in connection with an order.
Payment & Transaction Integrity
Customers must use payment methods they are authorized to use. Fraudulent transactions, payment abuse, unauthorized chargebacks, duplicate payment claims, or attempts to circumvent payment controls are not permitted.
Service Protection
HesaTravel may review activity associated with an eSIM when reasonably necessary to protect customers, payment services, networks, or the integrity of our platform. Where permitted by applicable law, access may be restricted or suspended if a service is used in violation of this policy, applicable law, or our other terms.
Policy Compliance
By purchasing or using a HesaTravel eSIM, you agree to use the service responsibly and in accordance with this Acceptable Use Policy, our Terms & Conditions, and applicable laws. This policy may be updated when necessary to reflect changes in our services, regulatory requirements, or payment and network standards.
Need Help With Your eSIM?
If you have questions about acceptable use, eSIM activation, plan limitations, or service requirements, our support team can help.
Contact HesaTravel
