What You Receive

After successful order processing, the digital delivery may include the information required to install and activate your selected eSIM.

• eSIM QR activation code
• Installation instructions
• Activation and setup information
• Plan details such as data allowance and validity

Delivery Timing

Delivery timing can vary depending on payment confirmation, order verification, system processing, and the selected eSIM product.

If your order has been successfully paid but the eSIM information has not arrived within the applicable processing period, please submit a support request for review.

Check Your Delivery

After completing your purchase, check the email address associated with your order and review your spam, junk, promotions, or filtered folders if necessary.

• Verify that the email address entered during checkout is correct.
• Check your spam or junk folder.
• Keep your QR activation information secure.
• Follow the supplied installation instructions.

Installation Before Travel

Depending on the plan and device, an eSIM may be installed before departure and activated according to the applicable plan instructions.

Activation & Usage

Installation and activation are separate steps. The exact activation process and validity conditions may vary by eSIM product and supported network.

• Follow the product-specific activation instructions.
• Use the eSIM only with a compatible device.
• Check the supported destination before use.
• Review data allowance and validity information before activation.

Delivery Issues

If you do not receive your digital eSIM information after successful payment, please contact HesaTravel through the support page so the order can be reviewed.

Order verification may require your order number and relevant purchase information. Do not share unnecessary payment credentials or sensitive account information.

Delivery Limitations

HesaTravel provides digital delivery only. No physical SIM card, printed QR card, or physical package is required for eSIM products.

Email delivery depends on the accuracy of the customer-provided email address and the availability of the applicable email service.

Plan & Destination Information

Delivery of an eSIM does not by itself guarantee network availability in every location. Service availability, network performance, supported destinations, and technical conditions may vary by plan, device, local network, and coverage area.