Frequently Asked Questions
Everything you need to know about HesaTravel eSIM plans, digital delivery, installation and activation.
An eSIM is a digital SIM built into compatible devices. It lets you connect to a supported mobile network without inserting a physical SIM card.
After your order is completed, your eSIM details and QR activation code are delivered digitally to your order email, together with activation instructions.
Open your device's cellular settings, choose the option to add an eSIM or mobile plan, then scan the QR code provided by HesaTravel.
Compatibility depends on your device model, region and carrier settings. Please confirm that your device supports eSIM before purchasing a plan.
You can install your eSIM before travelling. Activation and service availability depend on the specific plan and supported network in your destination.
Available data options vary by destination and plan. HesaTravel may offer options such as 5 GB, 10 GB, 15 GB, 20 GB, 30 GB and 50 GB.
Some plans support multiple destinations while others are designed for a specific country. Please check the coverage and destination details of your selected plan.
An eSIM can work alongside a physical SIM on compatible dual-SIM devices. This allows you to manage your travel eSIM and existing mobile line according to your device settings.
First, check that your device is eSIM compatible and connected to a suitable network or Wi-Fi during setup. You can also contact HesaTravel support for assistance.
Network availability and performance may vary depending on the destination, local network conditions, device and selected plan. Please review the plan details before purchase.
